Telephone Service Operator
Job Opportunity at Management Business Solutions, Inc.

Posted on Nov 8

http://www.mgmtbsolutions.com    (616) 456-5627

Location: Grand Rapids, MI
Job Type: Full Time
Job ID: W4146101

SUMMARY:
Management Business Solutions is actively seeking a Telephone Service Assistant for our client in Grand Rapids, MI.  This person would serve as the phone operator, as well as administrative support for the office.  They would be responsible for answering phones through a headset and directing calls to the correct staff members.  The ideal candidate will be able to handle a large call volume.
 
RESPONSIBILITIES:
  • Answering a large call volume
  • Perform assigned administrative tasks
  • Send invoices/statements for customers
  • Schedule/arrange meetings
  • Utilize Microsoft office suite to create any necessary documents
  • Professionally handle confidential information
  • Stay up to date with policies/procedures and suggest changes as needed
QUALIFICATIONS:
  • Associate’s Degree preferred, High School Diploma required
  • Ability to answer phones professionally required
  • Intermediate knowledge of Microsoft Office required
  • Great people skills very detail oriented required
  • Experience with Telephone Answering Service Software preferred
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