Order Management Specialist - 2041
Job Opportunity at Productive Resources

Posted on Jul 10

http://www.PRhires.com    641-828-6266

Location: Milan, IL
Job Type: Contract
Job ID: W4137425

Job Description
Productive Resources has been providing engineering services to some of the nation’s largest and most renowned companies for almost fifteen years. Our reputation for quality, teamwork, and innovative solutions keeps our clients turning to us to meet their engineering service’s needs. Our contacts and experience combined with your technical expertise equals career possibilities for you.
 
This opportunity is for an Order Management Specialist on site at our client. As an employee of Productive Resources, you will provide and assist dealers, factories and marketing units with information concerning service parts and their applications to product availability, unshipped orders, parts identification, defective or mixed stock, and pricing or system problems.
Duties:
 
  • Respond to dealer requests to expedite critical machine down orders through various contacts to assure customers of the most timely delivery of parts.
  • Provide dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts.
  • Coordinate the resolution of part problems between parts distribution centers, factories, vendors and dealers regarding parts identification, mixed stock, defective stock or unshipped orders.
  • Process Machine Down Back Order reports, working with factories, depots, buyers and/or suppliers to proactively assign promise ship dates and provide customers with the earliest possible availability.
  • Log phone calls into a Case Management System via Dealer Technical Assistance Center (DTAC) for Parts.
  • Train and assist dealer personnel with electronic ordering and information systems to maintain a high level of support to customers.
  • Investigate system error messages on dealer orders and contact dealers as necessary to cancel or prepare orders for re-entry into the system.
  • Provide Flash Plus after-hours service to include weekends and holidays to provide customers with 24-hour parts service 7 days per week.
  • Must have the ability to handle a large volume of workload daily.
  • Work in a team environment and be self-directed. 
 No sponsorships are available for this opportunity.
 
Requirement
  • Proficient with Excel and MS Outlook (must be reflected on the resume).
  • High school diploma/equivalent with 2+ years of customer service experience.
Preferred Skills
  • Call center experience.
If you are the right person, if you have the expertise we need, submit your resume now!
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