Knowledge Engineer

Posted on Aug 19

Location: Pentagon, DC
Job Type: Temporary
Job ID: W4164175

  1. Gather customer requirements, plan and develop solutions, and demo/train users on product for customer acceptance.
  2. Analyze business process with an understanding of technical problems and solutions as they relate to the current and future joint environment and provide recommendations as necessary.
  3. Integrate or replace outdated processes with new processes according to best practice and communicate any changes to impacted JS teams.
  4. Support Tier II and Tier III of the Service Desk, primarily with SharePoint in a business process environment.
  5. Recommend and facilitate quality improvement and collaboration efforts as it relates to IT.
  6. Support administration and management of JS SharePoint presences according to governance and best practice.
  7. Interact with users at various levels and evaluate vendor products.
  8. Develop and monitor policies and standards for allocation related to the use of computing resources.
  9. Maintain current knowledge of relevant technologies as assigned.
  10. Participate in special projects and enterprise-wide initiatives as required.
  11. Communicate and present information in a clear and professional manner. Exceptional customer service skills required.
  12. Active DOD Top Secret Clearance required
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